Last Updated: 15/01/2024
1. Returns and Exchanges Policy Overview
Sethna Agro is committed to ensuring customer satisfaction. This Return and Exchange Policy outlines the terms and conditions for returns and exchanges of products purchased through sethnaagro.com.
2. Eligibility for Returns and Exchanges
2.1 Damaged or Defective Items: Customers are eligible for returns or exchanges only in the case of damaged or defective items received during delivery. Any issues must be reported within 3 days of receiving the order.
2.2 Incorrect Items: If there is an error in the items received compared to the order confirmation, customers may be eligible for returns or exchanges. Report any discrepancies within 3 days of receiving the order.
3. How to Initiate a Return or Exchange
3.1 Contact Customer Support: To initiate a return or exchange, customers must contact Sethna Agro’s customer support at info@sethnaagro.com within the specified timeframe.
3.2 Provide Information: When contacting customer support, customers should provide order details, a description of the issue, and photographic evidence of any damage or discrepancies.
4. Return and Exchange Process
4.1 Approval: All returns and exchanges are subject to approval by Sethna Agro. The customer support team will guide customers through the necessary steps for the return or exchange process.
4.2 Shipping Instructions: If a return or exchange is approved, customers will receive instructions on how to return the item. Shipping costs for returns due to damage or defects will be covered by Sethna Agro.
5. Refunds and Replacements
5.1 Refunds: If a refund is approved, the original purchase amount will be refunded to the original payment method.
5.2 Replacements: If a replacement is approved, a new item will be shipped to the customer at no additional cost.
6. Non-Eligible Items
Sethna Agro does not accept returns or exchanges for items that are not damaged, defective, or incorrect. This policy also does not cover issues resulting from customer misuse or mishandling.
7. Changes to Return and Exchange Policy
Sethna Agro reserves the right to update or modify this Return and Exchange Policy at any time without prior notice. Customers are advised to review the policy periodically for changes.
8. Contact Information
For questions or concerns regarding this Return and Exchange Policy, please contact us at info@sethnaagro.com.